Last Updated: January 31, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Conditions for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at service@varenne.uk.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us at service@varenne.uk.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the situation and provide a resolution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalized or custom-made products (such as engraved jewelry or customized perfumes).

• Personal care items (such as beauty products and cosmetics).

• Hazardous materials, flammable liquids, or gases.

• Gift cards and items marked as final sale.

If you have any concerns about whether your item qualifies for a return, please contact us before making a request.

Exchanges

If you wish to exchange an item, the fastest way is to return your item first. Once your return is accepted, you can make a new purchase for the replacement item.

European Union 14-Day Cooling-Off Period

For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. However, this does not apply to personalized or custom-made items.

Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be automatically processed to your original payment method within 10 business days.

• If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at service@varenne.uk.

Please note that processing times for refunds depend on your bank or payment provider.