Privacy policy

Last Updated: January 31, 2025

Privacy Policy

This Privacy Policy describes how Varenne ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from varenne.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you.

  • Provide and improve the Services.

  • Comply with any applicable legal obligations.

  • Enforce any applicable terms of service.

  • Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Name, address, phone number, and email.

  • Order information: Billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Username, password, security questions, and other account security details.

  • Customer support information: Information you include in communications with us, such as when contacting customer support.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Sensitive Personal Data

We may collect sensitive personal information, including but not limited to:

  • Identification numbers (such as passport, ID, or tax identification numbers when required by law).

  • Payment details for processing transactions securely.

  • Any additional sensitive data required to fulfill our legal or contractual obligations.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:

  • Device information.

  • Browser type and version.

  • IP address and geolocation data.

  • Referring website address.

  • Interaction with our advertisements.

We use cookies and similar technologies to collect this data. See our Cookies Policy below for more details.

Information We Obtain from Third Parties

We may also obtain information from third parties, including:

  • Shopify, which powers our store.

  • Payment processors, which collect payment details securely.

  • Marketing partners, who assist us in delivering personalized advertisements.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  1. Providing Products and Services: Processing orders, fulfilling purchases, and providing customer support.

  2. Marketing and Advertising: Sending promotional emails, personalized offers, and targeted ads.

  3. Security and Fraud Prevention: Detecting and preventing fraudulent activities.

  4. Legal Compliance: Complying with GDPR and other legal obligations.

Cookies Policy

We use cookies to improve your experience on our Site. These cookies help:

  • Recognize your device and personalize your experience.

  • Analyze website traffic and interactions.

  • Show targeted advertisements on third-party platforms.

For details about Shopify's cookie usage, please refer to Shopify's Cookie Policy.

You can manage your cookie preferences in your browser settings. Blocking cookies may affect certain functionalities of the Site.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers (e.g., payment processors, IT support, and logistics partners).

  • Business and marketing partners.

  • Legal authorities, if required by law.

  • Corporate affiliates, in case of business restructuring.

We do not sell or share your sensitive personal information without consent.

Your Rights (GDPR Compliance)

As a user in the UK and EU, you have the following rights under GDPR:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate information.

  • Right to Erasure: Request deletion of your data when no longer necessary.

  • Right to Restrict Processing: Limit how we use your data.

  • Right to Data Portability: Request data transfer to another provider.

  • Right to Object: Object to data processing for marketing purposes.

  • Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, please contact us at service@varenne.uk.

International Data Transfers

Your data may be stored and processed outside the UK, including in countries that may not provide the same level of data protection. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

Security and Data Retention

We implement strict security measures to protect your data, including encryption and access controls. However, no system is 100% secure.

We retain personal data only for as long as necessary to fulfill our obligations or comply with legal requirements.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, you can contact us at:

📧 Email: service@varenne.uk
🌍 Website: varenne.uk

This Privacy Policy is compliant with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.